SHIPPING AND RETURNS

 

❖ RETURN POLICY ❖

ONLINE ORDERS

If you are unhappy with your purchase we will accept an EXCHANGE for another garment or return for STORE CREDIT. 

You may use your store credit at any time. It will not expire and it is transferable.

We offer a 14 day return policy for purchases made online, which means you have 14 days after receiving your item to request a return.

To be eligible for an exchange or store credit return, your item must be in the same condition as received, unworn and unused, with tags and in original packaging. Proof of purchase (such as invoice no.) and reason for return are required in shipment.

Please contact us at order@kayoanimeclothing.com to request a return.

If your return is accepted, we will provide a return shipping label and instructions for sending your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be delivered to the following address: 

KAYO Anime Clothing

1603 Haight St. San Francisco, CA 94117

STOREFRONT PURCHASES

If you are unhappy with your purchase we will accept an EXCHANGE for another garment or return for STORE CREDIT. 

You may use your store credit at any time. It will not expire and it is transferable.

Items purchased at our San Francisco storefront location may be exchanged or returned for store credit within 10 days of date of sale.

To be eligible for an exchange or store credit return, your item must be in the same condition as purchased, unworn and unused with tags. Proof of purchase and reason for return are required.

All wholesale KAYO items purchased at a different retail store must be exchanged or returned through the retail store and in accordance with their policies.

GENERAL

• Damage and defects
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and correct any issues.
  
  
• Exceptions / non-returnable items
  Certain items cannot be returned, like custom products (ex. special orders or personalized items).
  
  We also do not accept returns for worn items, such as those which smell of perfume or tobacco. Please get in touch if you have questions or concerns about your specific item.
  
  
• Unfortunately, we cannot accept returns on gift cards.
  
  
• All festival and event purchases are final.
  
  
• All sale / clearance / discount purchases are final.
  
  
• Non-defective exchanges
  

  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  
  You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
  

  A $10 restock fee is assessed if there is nothing wrong with the exchanged item(s).

• European Union 14 day cool-off period
  Notwithstanding the above, if any merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
  
  As above, your item must be in the same condition as received, unworn and unused, with tags, and in its original packaging.
  You’ll also need to provide a receipt or proof of purchase.
  

 

❖ SHIPPING ❖

DOMESTIC ORDERS

All orders are shipped by United States Postal Service (USPS) First Class unless an alternative shipping method is specified.

Please allow 7 business days for domestic package delivery.

INTERNATIONAL ORDERS

All orders are shipped by United States Postal Service (USPS) First Class Mail International unless an alternative shipping method is specified.

Please allow up to 30 days for delivery for international packages.

Customs fees may apply in some countries and will be the responsibility of the customer.

GENERAL